Refund policy

Return & Exchange Policy

At MUSHTANDEY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request an exchange within 7 days of receiving your order.

Eligibility for Exchange

To be eligible for an exchange, the item must:

  • Be requested for exchange within 7 days of delivery.
  • Be unused, unworn, and unwashed.
  • Have all original tags attached.
  • Be in its original packaging.
  • Be accompanied by proof of purchase.

How to Request an Exchange

To request an exchange, please contact us at info@mushtandey.com with your order number and details of the product you wish to exchange.

Once your exchange request is reviewed and approved, we will provide further instructions regarding the exchange process.

Exchange for Another Product

Customers may exchange the purchased product for:

  • A different size, subject to availability.
  • A different color, subject to availability.
  • Another available product of equal value, subject to availability.

If the replacement product has a higher value, the customer will need to pay the price difference.

If the replacement product has a lower value, the difference will not be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the order and provide clear photos/videos of the issue.

After verification, MUSHTANDEY will provide a replacement with the correct or equivalent product at no additional product cost, subject to availability.

No cash refund will be provided for damaged, defective, or incorrect items.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Items that have been used, washed, altered, or damaged after delivery
  • Items returned without original tags or packaging

Return Shipping

For a size, color, or product exchange, applicable return shipping charges may be borne by the customer.

For damaged, defective, or incorrect products, MUSHTANDEY will bear the applicable return shipping cost, subject to verification.

Important Note

All exchanges are subject to product availability.

If the requested replacement product or size is unavailable, MUSHTANDEY may offer an alternative product of equal value or another suitable exchange option.

MUSHTANDEY does not provide cash refunds for exchanges, damaged products, defective products, or incorrect products.

Contact Us

For any questions regarding returns or exchanges, please contact us at:

Email: info@mushtandey.com